How Complex Should Your Chatbot Be?

Image by Computerizer from Pixabay

The past decade has shown a rapid increase in the implementation and use of chatbots by many industries. With the shift to a more digital world and changes in the current economic environment as companies are examining ways to reduce expense, it’s likely that chatbots will continue to replace humans in many areas. From customer service, to scheduling, answering FAQs, and billing, the incorporation of chatbots for these…